Política de reembolso

Sevhenn Return & Refund Policies

At Sevhenn, we want you to shop with confidence. We offer a 30-Day Return Policy on eligible items, provided the return process is started promptly.

1. The Timeline

  • Initiate Your Return: You must request your return within 14 days of the delivery date.
  • Send it Back: Once your return is approved, your item must be scanned by the carrier within 30 days of the original delivery date to qualify for a refund.
  • Split Orders: For orders arriving in multiple packages, your 30-day window begins when the final package is delivered.

2. Eligibility & Conditions

To receive a full refund, items must be returned in "Store New" condition:

  • Clothing: Unworn, unwashed, and unaltered. Original tags, SKU labels, and clear garment packaging must be included.
  • Shoes & Bags: Must include the original branded box and all accessories (dust bags, extra laces, etc.). Shoes must only be tried on clean, carpeted surfaces.
  • Exchanges: We do not offer direct exchanges. Please return your item for a refund and place a new order for the desired size or color.

3. Non-Returnable Items (Final Sale)

For health and hygiene reasons, the following are Final Sale:

  • Intimates & Swimwear: Swimwear, bodysuits, lingerie, underwear, socks, and stockings are final sale and non-returnable. For hygiene and safety reasons, we cannot accept returns or exchanges on any intimate apparel items, whether or not the original packaging has been opened or tags have been removed.
  • Beauty, Wellness & Jewelry: Earrings, face masks, fragrances, and all beauty and personal care products are final sale and non-returnable. For hygiene and safety reasons, we cannot accept returns or exchanges on any of these items, whether or not the original packaging has been opened or seals have been broken.
  • Hair & Hair Care Products: All wigs, hair extensions, and hair care products are final sale and non-returnable. Due to hygiene and safety reasons, we cannot accept returns or exchanges on any hair or hair care items, regardless of whether the packaging has been opened.
  • Custom & Safety Items: Personalized items, gift cards, and hazardous materials (including flammable liquids and gases) are final sale and non-returnable. Personalized items cannot be returned as they are made to order. Gift cards are non-refundable and cannot be exchanged for cash. Hazardous materials cannot be returned or exchanged due to shipping and safety regulations.

Please Note: Items returned in poor condition — including items that are damaged, stained, altered, or missing original tags and packaging — may be subject to a 20% restocking fee or may be declined for a refund at our discretion.

4. How to Start a Free Return

Return shipping is on us! Follow these steps to get your prepaid label:

    1. Request an RMA: Log in to your account at account.sevhenn.com or email info@sevhenn.com within that first 14-day window to initiate the return process.
    2. Details Needed: Include your Order #, the items you are returning, and the reason. (Note: Photo submissions may be required for certain return reasons).
    3. Get Your Label: Once approved, we will email you a prepaid shipping label and a Return Merchandise Authorization (RMA) form.
    4. Pack & Ship: Place the items and the RMA form back in the original packaging. Tape the prepaid label to the box and drop it off at the designated carrier.

Please note: Items cannot be accepted if they are sent back to our Hartford address without an approved RMA and our provided shipping label.

5. Damages & Issues

Please inspect your order upon arrival. If you receive an item that is defective, damaged, or incorrect, please contact us at info@sevhenn.com as soon as possible so we can make it right. Please include your order number and photos of the issue to help us resolve it quickly.

6. Refunds & Processing

    • Processing Time: Please allow 5–7 business days from the day we receive your package for inspection.
    • Refund Issuance: Once approved, your refund will be automatically applied to your original payment method.
    • Bank Timing: Most refunds appear within 10 business days.
    • Note: Original shipping charges from the initial purchase are non-refundable.

Contact Sevhenn

    • Email: info@sevhenn.com
    • Phone | Call or Text: 860-778-9811
    • Location: 550 Broad Street Suite 3N, Hartford, CT, 06106, USA