FREQUENTLY ASKED QUESTIONS (FAQ)
Frequently Asked Questions (FAQ)
Shipping & Delivery
To which locations do you offer shipping?
Currently, we offer shipping services exclusively within the contiguous United States. We do not ship to Alaska, Hawaii, or U.S. Territories at this time.
What is the cost of shipping?
SEVHENN provides complimentary standard shipping on all orders within our U.S. shipping boundaries. For further details, please refer to our shipping policy: [https://www.sevhenn.com/pages/shipping-policy].
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number. To monitor your status, log in to your SEVHENN account using the phone number provided at checkout and select the account icon in the upper right corner.
What should I do if my package is returned to the sender or undeliverable?
Packages returned due to inaccurate addresses or "undeliverable" status are automatically processed for a refund once the tracking reflects the return. To avoid extended wait times, we recommend double-checking your shipping details at checkout.
Is local pickup available?
Currently, we do not offer local pickup. As we continue to grow, we hope to introduce this service in the future.
Orders & Cancellations
Can I cancel my order after it has been placed?
Cancellations may be requested within 24 hours of purchase, provided the "Cancel Order" button is still available in your account. However, because our warehouse processes orders rapidly, cancellation is not guaranteed. Once an order has entered "Processing" or "Shipped" status, it can no longer be canceled.
Returns & Refunds
What is your return policy?
We want you to shop with confidence. SEVHENN offers a 30-Day Return Policy with the following timeline:
Request: You must initiate a return request via email within 14 days of delivery.
Shipment: Once approved, the item must be scanned by the carrier within 30 days of the original delivery date to qualify for a refund.
Condition: We may require clear photographs of the item to process your request. Please see our [https://www.sevhenn.com/pages/refund-return-policy] for specific restrictions.
Sizing & Product Information
How do I determine the correct size?
Unless otherwise specified, all apparel follows standard U.S. sizing. We provide detailed sizing charts and specific product measurements within each item description. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Where do your products come from?
SEVHENN curates high-quality items from a network of verified vendors and brands. Products will arrive with original brand tags and information included.
Contact Us: info@sevhenn.com