Politique de remboursement

Sevhenn Return & Refund Policies

At Sevhenn, we want you to shop with confidence. We offer a 30-Day Return Policy on eligible items, provided the return process is started promptly.

1. The Timeline

  • Initiate Your Return: You must request your return within 14 days of the delivery date.
  • Send it Back: Once your return is approved, your item must be scanned by the carrier within 30 days of the original delivery date to qualify for a refund.
  • Split Orders: For orders arriving in multiple packages, your 30-day window begins when the final package is delivered.

2. Eligibility & Conditions

To receive a full refund, items must be returned in "Store New" condition:

  • Clothing: Unworn, unwashed, and unaltered. Original tags, SKU labels, and clear garment packaging must be included.
  • Shoes & Bags: Must include the original branded box and all accessories (dust bags, extra laces, etc.). Shoes must only be tried on clean, carpeted surfaces.
  • Exchanges: We do not offer direct exchanges. Please return your item for a refund and place a new order for the desired size or color.

3. Non-Returnable Items (Final Sale)

For health and hygiene reasons, the following are Final Sale:

  • Intimates & Swimwear: Swimwear, bodysuits, lingerie, underwear, socks, and stockings are final sale and non-returnable. For hygiene and safety reasons, we cannot accept returns or exchanges on any intimate apparel items, whether or not the original packaging has been opened or tags have been removed.
  • Beauty, Wellness & Jewelry: Earrings, face masks, fragrances, and all beauty and personal care products are final sale and non-returnable. For hygiene and safety reasons, we cannot accept returns or exchanges on any of these items, whether or not the original packaging has been opened or seals have been broken.
  • Personalized and custom-made products: Because each plaque is made to order with your unique photo and specifications, we are unable to accept returns or exchanges once the order has been placed. Please review your photo and order details carefully before purchasing.
  • Hair & Hair Care Products: All wigs, hair extensions, and hair care products are final sale and non-returnable. Due to hygiene and safety reasons, we cannot accept returns or exchanges on any hair or hair care items, regardless of whether the packaging has been opened.
  • Custom & Safety Items: Personalized items, gift cards, and hazardous materials (including flammable liquids and gases) are final sale and non-returnable. Personalized items cannot be returned as they are made to order. Gift cards are non-refundable and cannot be exchanged for cash. Hazardous materials cannot be returned or exchanged due to shipping and safety regulations.

Please Note: Items returned in poor condition — including items that are damaged, stained, altered, or missing original tags and packaging — may be subject to a 20% restocking fee or may be declined for a refund at our discretion.

4. How to Start a Free Return

Return shipping is on us! Follow these steps to get your prepaid label:

    1. Request an RMA: Log in to your account at account.sevhenn.com or email info@sevhenn.com within that first 14-day window to initiate the return process.
    2. Details Needed: Include your Order #, the items you are returning, and the reason. (Note: Photo submissions may be required for certain return reasons).
    3. Get Your Label: Once approved, we will email you a prepaid shipping label and a Return Merchandise Authorization (RMA) form.
    4. Pack & Ship: Place the items and the RMA form back in the original packaging. Tape the prepaid label to the box and drop it off at the designated carrier.

Please note: Items cannot be accepted if they are sent back to our Hartford address without an approved RMA and our provided shipping label.

5. Damages & Issues

Please inspect your order upon arrival. If you receive an item that is defective, damaged, or incorrect, please contact us at info@sevhenn.com as soon as possible so we can make it right. Please include your order number and photos of the issue to help us resolve it quickly.

6. Refunds & Processing

    • Processing Time: Please allow 5–7 business days from the day we receive your package for inspection.
    • Refund Issuance: Once approved, your refund will be automatically applied to your original payment method.
    • Bank Timing: Most refunds appear within 10 business days.
    • Note: Original shipping charges from the initial purchase are non-refundable.

Contact Sevhenn

    • Email: info@sevhenn.com
    • Phone | Call or Text: 860-778-9811
    • Location: 550 Broad Street Suite 3N, Hartford, CT, 06106, USA